Ombudsman Offices in the Republic of Ireland:
Ombudsman and Information Commissioner
The Office of the Ombudsman investigates complaints about administrative action, delay or inaction of Government Departments and Offices, Local Authorities, Health Boards and the postal service. A complainant may write, e-mail, telephone or call personally to the Office to submit a complaint. The Ombudsman is also the Information Commissioner and, in that capacity, she reviews the decisions of public bodies in relation to matters covered by the Freedom of Information Act, 1997.
Address: 18 Lower Leeson Street, Dublin 2.
Tel: (01) 678 5222
Fax: (01) 661 0570
Email: ombudsman@ombudsmanlgov.ie
Pensions Ombudsman
The Office of the Pensions Ombudsman considers complaints of maladministration by, and disputes of fact or law with, trustees, managers, employers and administrators in relation to occupational pension schemes (i.e. those established by an employer). His jurisdiction includes Personal Retirement Savings Accounts, Personal Retirement Savings Accounts ( PRSAs) and Approved Retirement Funds(ARFs).
Address: 36 Upper Mount Street, Dublin 2.
Tel: (01) 647 1650
Fax: (01) 676 9577
Email: info@pensionsombudsman.ie
Children's Ombudsman
The Ombudsman for Children’s Office (OCO) was established in April 2004 under primary legislation: the Ombudsman for Children Act, 2002. The Ombudsman for Children is statutorily charged with promoting and safeguarding the rights and welfare of children and young people up to eighteen years of age. The Ombudsman for Children is independent of Government and is accountable to the Oireachtas. The main functions are: Promoting Children and Young People's Rights; Complaints and Investigations Research, and Policy.
Address: Millennium Hse,52-56 Great Strand Street, Dublin 1.
LoCall: 1890 654 654
Tel: (01) 865 6800
Email: oco@oco.ie
Garda Siochana Ombudsman Commission
The Garda Ombudsman is responsible for receiving and dealing with all complaints made by members of the public concerning the conduct of members of the Garda Síochána. The Garda Ombudsman’s mission is to provide the public with an independent and effective oversight of policing, and to deal with the public’s complaints concerning Gardaí fairly and efficiently so that everyone can have confidence in the complaints system.
Address: 150 Abbey Street Upper, Dublin 1.
LoCall: 1890 600 800
Tel: (01) 871 6727
Fax: (01) 814 7023
Email: info@gsoc.ie
Financial Services Ombudsman
The Financial Services Ombudsman is a statutory officer who deals independently with complaints from consumers about their individual dealings with all financial services providers that have not been resolved by the providers. The Ombudsman is the arbiter of unresolved disputes and is impartial. The service is free to the complainant.
Address: 3rd Floor, Lincoln House, Lincoln Place, Dublin 2.
Tel: (01) 6620899
Locall: 1890 88 2090
Fax: (01) 662 0890
Email: enquiries@financialombudsman.ie
Ombudsman for Defence Forces - Other Jurisdictions
Ombudsman for the National Defence and Canadian Forces
The Ombudsman investigates complaints and serves as a neutral third party on matters related to the Department of National Defence and the Canadian Forces (DND/CF). Acting independently of the chain of command and managers, the Ombudsman reports directly to the Minister of National Defence.
The Australian Defence Force Ombudsman
The Defence Force Ombudsman investigates complaints about the Australian Defence Force (ADF) relating to or arising from past or present service.
Ombudsman Associations:
British and Irish Ombudsman Association
In 1994 the British and Irish Ombudsman Association (BIOA) came into being when membership of the United Kingdom Ombudsman Association was extended to ombudsmen from the Republic of Ireland. Acting as a focal point for ombudsman schemes, complaint handling bodies and other members of the Association BIOA organises and facilitates a range of activities and events for the purpose of exchanging information and promulgating best ombudsmanship practice.
International Ombudsman Institute
The International Ombudsman Institute (I.O.I.) was established in 1978. It is a global organisation for the cooperation and information exchange of Ombudsman institutions and currently includes 150 Members from over 75 different countries.
International Ombudsman Institute - European Region
The European Chapter of the International Ombudsman Institute (I.O.I.), a regional constituency of the I.O.I. for the purposes of promoting regional participation in the activities of the Institute and to decentralise its activities