Complaints - Ombudsman of the Defence Forces

Complaint Procedure

Before you go to the on-line complaint form take a minute to check that your complaint meets the following requirements.
If in doubt that your complaint satisfies these requirements, please contact the office of the Ombudsman for the Defence Forces by post, e-mail or telephone for clarification.

Requirement 1

The action I wish to complain about occurred after 30 November 2005.

Requirement 2

The action occurred, or I became aware of it, within the last 12 months.

Requirement 3

I have lodged a complaint about the action through the Redress of Wrongs procedure. The matter is not likely to be resolved and 28 days have passed since my complaint was lodged, or I am not satisfied with the outcome.
I intend to lodge a complaint directly to the Ombudsman for the Defence Forces.

Requirement 4

The action is not one connected to:

Legal proceedings initiated by me in a civil court
Security or military operations
Organisation, structure and deployment of the Defence Forces
Terms and conditions of employment
Administration of military prisons
An investigation under Chapter IV of Part V of the Defence Act or by a service tribunal.

If your complaint meets all these requirements please go to the online complaint form.

If you have supporting documentation for your Complaint, such as letters or reports, we advise that you print off the Complaint Form.

If your complaint does not meet all these requirements the Ombudsman for the Defence Forces may not be able, for Jurisdictional reasons, to investigate your complaint.

However, the Ombudsman for the Defence Forces would welcome your feedback.
Please go to the Feedback form and give details of your grievance. The information you give in the feedback form is confidential. We will not share your personal information with other individuals or organizations, including public organizations. If you do not wish to use the on-line feedback form, you can write or telephone our office.